5 Rules to Make Work Fun

5 Rules to Make Work Fun

Don’t let the pressure of work bring you down. It’s time to introduce fun back into your working culture. Here are 5 ground rules to beat negativity, and take the fun back into your workplace. Five Ground Rules Insult No One: Whatever you decide to do to...
How to make your commute count

How to make your commute count

  For many of us, commuting is our only discretionary time of day. When you use your commute to generate energy, creativity, and delight, it can help you be more effective and satisfied in every other dimension of your life and work.   Before leaving home Fill your...
What your voice is saying

What your voice is saying

TEST FOR RESONANCE We tend to interpret a strong voice as a sign of confidence. But what’s a “strong voice”? It’s one that’s resonant—the sound is full and rich. That isn’t a question of pitch or volume. It all depends on where the sound is coming from in your body....
THE IMPORTANCE OF OUTSTANDING CUSTOMER SERVICE

THE IMPORTANCE OF OUTSTANDING CUSTOMER SERVICE

In this day and age, customer service goes far beyond just being a traditional telephone support agent. It’s not only about the customer always being right anymore. Here at YASC it’s about treating our clients like we would treat our family. Excellent service...
YASCttitud!

YASCttitud!

Taking calls with YASCttitud!   You’ve all heard about YASCttitud; maybe you related it to something positive – a general great attitude. But what is the essence YASCttitud? How does one obtain YASCttitud?   Being a good agent requires much more than mere, good...
Empathy

Empathy

Empathy as an everyday habit… Empathy is the ability to understand and share the feelings of another. It is the act of putting yourself in others’ shoes and seeing a problem from their point of view. It is the foundation of support… “Treat others the way you...