THE IMPORTANCE OF OUTSTANDING CUSTOMER SERVICE

THE IMPORTANCE OF OUTSTANDING CUSTOMER SERVICE

In this day and age, customer service goes far beyond just being a traditional telephone support agent. It’s not only about the customer always being right anymore. Here at YASC it’s about treating our clients like we would treat our family. Excellent service...
YASCttitud!

YASCttitud!

Taking calls with YASCttitud!   You’ve all heard about YASCttitud; maybe you related it to something positive – a general great attitude. But what is the essence YASCttitud? How does one obtain YASCttitud?   Being a good agent requires much more than mere, good...
Empathy

Empathy

Empathy as an everyday habit… Empathy is the ability to understand and share the feelings of another. It is the act of putting yourself in others’ shoes and seeing a problem from their point of view. It is the foundation of support… “Treat others the way you...
Being a helpline… More than just customer service

Being a helpline… More than just customer service

Customer service involves much more than just answering questions over the phone. There are important customer service skills that are associated with phone support, such as empathy, the ability to “read” a customer’s emotional state, clear communication and...
It takes TEAMWORK to form the YASC Family

It takes TEAMWORK to form the YASC Family

By Mariel Alzina. Hello, I have been wanting to write this article about TEAMWORK since it is something really  important to me. The concept of TEAM makes the environment enjoyable and gives effective results that reflects on ourselves, on our professional life and it...
The Power of Smiling on the Phone

The Power of Smiling on the Phone

If a smile widens on a phone call, and no one is there to see it, does it make a sound? As it turns out, it does.   According to an article on ‘Discovery’ “Smiling affects how we speak, to the point that listeners can actually identify the type of smile based on sound...