by admin | Mar 3, 2021 | Wellness, YASC's Tips
How to Handle your Emotions? When mixed feelings appear to us at work, it mistakenly equates to professionalism. Changing our attitude and character. Flag your feelings Recognize your feelings and emotions. Stop when necessary. Manage your emotions before you act....
by admin | Mar 3, 2021 | Customer Service
This week’s article is about ‘CUSTOMER SERVICE 101′ by our QA Agent Rodrigo Castillo. Customer service is a task to fulfill the customer’s satisfaction. Dealing correctly with our customer’s needs about a product or service is a key factor in...
by admin | Mar 2, 2020 | YASC's Tips
To provide quality service, we must work together; that’s why Operators, Quality Assurance and even the IT department need to be coordinated. As QA provides feedback and advice to the Operators, the IT department needs to make sure that footages from their shifts are...
by admin | Feb 4, 2020 | YASC's Tips
7 Tips That Will Improve Your Punctuality and Time Management Time is our most precious resource. Once it is gone, you cannot get it back. Consequently, it is helpful to manage it to your best ability. The guidelines below can help you to accomplish this...
by admin | Nov 25, 2019 | YASC's Tips
Thanksgiving is coming quick, and we’ve got all the answers to your questions—and maybe some facts you never knew. 1.-When is Thanksgiving? This year, Thanksgiving Day is Thursday, November 28th, 2019. Thanksgiving is always celebrated on the third Thursday of...
by admin | Nov 18, 2019 | YASC's Tips
How Your Posture Affects Your Voice Is your voice not strong enough? Do you have difficulty with callers not hearing you? Voice fatigue? One reason may be because your core is weak and your posture inefficient. Whether you are sitting or standing. Do you ever find...
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