The Honor Society

The Honor Society

By Omar Zúniga The ‘Honor Society’ initiative is not a new idea. We’ve had the ‘Operator of the Week’ since the house in Campestre where everything started. The result was usually sent out by mail and as a reward, management gave some candy to the best agent of every...
The Chicxulub Asteroid

The Chicxulub Asteroid

The YASC-building was constructed on top of a key area in our planet’s history. The YASC Family values culture, knowledge and science, and that is why we enjoy learning and sharing these kinds of amazing facts about our beloved Mérida.   DID YOU KNOW…? The asteroid...
Why is diversity at work so important?

Why is diversity at work so important?

By Alejandra Guerra YASC’s Talent Hunter   Diversity has many faces. He is the foreign employee who works in the computer department. She is the woman who runs a department and makes executive decisions. He is the businessman who has attention deficit, but...
The importance of English

The importance of English

Hi there guys! So, I was informed that it’s my turn to write something for the newsletter space… and these are my ideas:   I’d like very much to use the opportunity to speak to you about why taking English classes is a privilege. As an ex-operator, I know that you are...
Why YASC loves Mérida?

Why YASC loves Mérida?

Merida is known as one of the cities with the best quality of life in Mexico. At YASC we feel honored to be part of a great company (which we all conform), that besides is located in such a wonderful place to live! Let’s see what makes Merida so special…   A SECURITY...
The Golden Team

The Golden Team

What does it take to be part of the Golden Team? YASC realized that some of its members began to enjoy their work. Their performance became increasingly high. The Golden Team was created to recognize each one of them for their effort and to motivate others to follow...
Operator’s Qualities

Operator’s Qualities

Operators are the link between customers and the company. A good call center agent must have specific qualities that help meet the objectives of the strategy.   Communication skills Each client is different, the agent must know how to adapt to each situation. To do...
Powering Through

Powering Through

The central reason customers may not return boils down to poor service – not pricing or product. Agents give every one of our customers a reason to come back. That is the power of the talent. Every single employee at the solution center has the ability to impact...