THE IMPORTANCE OF OUTSTANDING CUSTOMER SERVICE

THE IMPORTANCE OF OUTSTANDING CUSTOMER SERVICE

In this day and age, customer service goes far beyond just being a traditional telephone support agent. It’s not only about the customer always being right anymore. Here at YASC it’s about treating our clients like we would treat our family. Excellent service...
YASCttitud!

YASCttitud!

Taking calls with YASCttitud!   You’ve all heard about YASCttitud; maybe you related it to something positive – a general great attitude. But what is the essence YASCttitud? How does one obtain YASCttitud?   Being a good agent requires much more than mere, good...
Empathy

Empathy

Empathy as an everyday habit… Empathy is the ability to understand and share the feelings of another. It is the act of putting yourself in others’ shoes and seeing a problem from their point of view. It is the foundation of support… “Treat others the way you...
Being a helpline… More than just customer service

Being a helpline… More than just customer service

Customer service involves much more than just answering questions over the phone. There are important customer service skills that are associated with phone support, such as empathy, the ability to “read” a customer’s emotional state, clear communication and...
Yucatan’s delight

Yucatan’s delight

We know that Merida offers us so many wonderful things. It has history, culture, places that takes your breath away, fun and activities all across the city, the ancestral natural wells known as ‘cenotes’ and one of the best culinary arts in Mexico.   At YASC we are...
It takes TEAMWORK to form the YASC Family

It takes TEAMWORK to form the YASC Family

By Mariel Alzina. Hello, I have been wanting to write this article about TEAMWORK since it is something really  important to me. The concept of TEAM makes the environment enjoyable and gives effective results that reflects on ourselves, on our professional life and it...
The Power of Smiling on the Phone

The Power of Smiling on the Phone

If a smile widens on a phone call, and no one is there to see it, does it make a sound? As it turns out, it does.   According to an article on ‘Discovery’ “Smiling affects how we speak, to the point that listeners can actually identify the type of smile based on sound...
The Honor Society

The Honor Society

By Omar Zúniga The ‘Honor Society’ initiative is not a new idea. We’ve had the ‘Operator of the Week’ since the house in Campestre where everything started. The result was usually sent out by mail and as a reward, management gave some candy to the best agent of every...
The Chicxulub Asteroid

The Chicxulub Asteroid

The YASC-building was constructed on top of a key area in our planet’s history. The YASC Family values culture, knowledge and science, and that is why we enjoy learning and sharing these kinds of amazing facts about our beloved Mérida.   DID YOU KNOW…? The asteroid...
Why is diversity at work so important?

Why is diversity at work so important?

By Alejandra Guerra YASC’s Talent Hunter   Diversity has many faces. He is the foreign employee who works in the computer department. She is the woman who runs a department and makes executive decisions. He is the businessman who has attention deficit, but...