In this day and age, customer service goes far beyond just being a traditional telephone support agent. It’s not only about the customer always being right anymore. Here at YASC it’s about treating our clients like we would treat our family.
Excellent service starts with your attitude. If you focus on continually improving your performance, and the way you present yourself – you will certainly notice a difference in every aspect of your life.
While there is plenty of overlapping in the customer service skills required to do a great job, each customer service channel benefits everyone involved.
Here are some of the skills required for providing excellent customer service:
– Polish up on your Active listening skills
When you practice active listening, you are fully focused on what is being said and how it is being said. You listen with all of your senses and give your full attention to the person speaking.
– Develop your Empathy Skills
This is the act of putting oneself in the place of others and seeing the problem from their point of view. It’s the foundation of customer support… “Treat others the way you would like to be treated”.
– Have a Professional Attitude
When you go the extra mile, you generate new opportunities. Having a great attitude is crucial in making an impact in the company, in many ways. You gain the respect of others, and it helps you grow professionally.
– Cultivate excellent Communication Skills
Being able to communicate information effectively, accurately, clearly and as intended – as well as understanding what is said are what enable us to excel at what we do. Here at YASC we are lucky enough to be able to communicate in two languages and further develop our communication skills.
What excellent customer service means to our clients:
– They feel Valued
Interpersonal interactions have a significant effect on the customer’s experience. Clients appreciate when we strike a healthy balance between giving thorough answers, using professional vocabulary and being conversational and approachable all at the same time. They value you taking the time to personalize the call.
– Excellent Customer Experience
Being delighted by the attention a customer support representative gives you to help solve your problem, makes a big positive impact on the customer’s experience in general. This in turn, leads to happy, loyal customers.
– Happy Client
A happy customer is someone who is actively using your product and is completely satisfied with the interaction and the outcome. They receive the appropriate support, if and when needed. A happy customer will promote and expound the qualities of your services.
As clients are satisfied with their experiences, they will recognize the efforts made to win their loyalty and they are far more likely to keep coming back. A good experience helps in long-term customer retention.
There’s nothing quite like the praise from your clients, to let you know you are doing a great job. You reap what you sow, and when you make others feel good, doing your job will feel good. When the company grows, you grow with it.