by admin | Aug 26, 2019 | YASC's Tips
In this day and age, customer service goes far beyond just being a traditional telephone support agent. It’s not only about the customer always being right anymore. Here at YASC it’s about treating our clients like we would treat our family. Excellent service...
by admin | Aug 19, 2019 | YASC's Tips
Taking calls with YASCttitud! You’ve all heard about YASCttitud; maybe you related it to something positive – a general great attitude. But what is the essence YASCttitud? How does one obtain YASCttitud? Being a good agent requires much more than mere, good...
by admin | Aug 12, 2019 | YASC's Tips
Empathy as an everyday habit… Empathy is the ability to understand and share the feelings of another. It is the act of putting yourself in others’ shoes and seeing a problem from their point of view. It is the foundation of support… “Treat others the way you...
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